Today I am thankful for great customer service. It seems like it is something of a thing of the past with all the rushing around and the dog-eat-dog world that shopping and returning and exchanging and needing customer service can be. This week, I have had two super interactions regarding customer service and I'd like to give a shout-out to these two companies.
1. Michael Kors - definitely a first-world problem but I somehow lost a dust cover in the move. I have a couple of designer handbags and because of the cost and the sheer beauty of each one, I take really good care of them. I store them tucked away in their dust covers so that they will hopefully last as long as I do! When I found that the cover for the handbag I was currently using was missing, I took the opportunity of being near a Michael Kors store to ask about a replacement. Sadly, they didn't have any but the customer service representative gave me a card with the company details and suggested that they may be able to help me. I shot off an email when I got home, receiving a prompt and very nice response that my request would be addressed, and voila! a replacement cover arrived in the mail today.
2. Ore-Ida - I opened a package of frozen French fries and discovered a more than acceptable number of fries that were green or had black spots. Not an alarming number but when I purchase a product like this, I don't expect to throw some of the product away. Ore-Ida has a very user-friendly website although they ask for a lot of information so make sure you have your package handy. I can understand the need for all the details because a defect in a product (more serious that a few green fries) could be indicative of a production issue and should a recall result, they need all the details to find out where the product is carried so that they can take action. Again, a prompt and very nice response from the company thanking me for bringing this to their attention and a coupon to cover the cost of the unsatisfactory item.
BZ, as we say in the Navy, to Michael Kors and Ore-Ida!